ServiceNow Salesforce Integration And ServiceNow Quickconnect App

ServiceNow is the American cloud computing company and having the headquarters in area Santa Clara which is in California and founded in year 2004 by Fred Luddy who was the previous CTO of software companies Peregrine Systems and the Remedy Corporation. ServiceNow is the ticketing tool which is used to manage the different technology service management tasks and it also provides the centralized service catalog for personnel as to request for the technology services or the information about applications and processes that are being used in the system.

 

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ServiceNow Salesforce Integration provides the real-time data information for both the sales and support team in the order to give accessibility to each other’s tasks and the activities. And with this kind of accessibility the coordination and even also the communication between the teams become easier and also the customer queries are handled more efficiently, and customer communication becomes effortless which leads to the higher customer satisfaction ratio.

The following are the benefits of ServiceNow Salesforce Integration-

  • It provides the real time updates for the customer issues and the queries.
  • It helps the users in making the faster and the efficient decisions.
  • Also the response time decreases.
  • It provides the accessibility of the data from one system to other.

Astrea IT Services has recently developed an app which is known as ServiceNow QuickConnect and it is one of the free app which is available for download on Salesforce Appexchange. This app provides the functionality for the synchronization between the ServiceNow records and also the Salesforce and it also provides the bidirectional functionality to sync in between ServiceNow objects like Company, User and the Contract records to the Salesforce objects like Account, Contact and Contract on a Single Button Click.

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The following are the features of ServiceNow QuickConnect App-

  • This app provides the sync functionality from both of the sides.
  • It helps in sharing and also in exchanging the information between the Objects of the two systems.
  • It provides the functionality of logging in from one system and also accessing the data of another system at the same time.